Bryan and Armstrong are Lexcel accredited which is a legal practice quality mark.
At Bryan and Armstrong Solicitors we want to give you the best possible service. If you have any suggestions about how the service to you can be improved or if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. We rarely receive complaints and when we do we take them seriously.
In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then please ask for a copy of our complaints procedure. Making a complaint will not affect how we handle your case.
What to do if we cannot resolve your complaint
The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:
- Within six months of receiving a final response to your complaint
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was cause for complaint.
If you would like more about the Legal Ombudsman, please contact them below.
Call: 0300 555 0333 between 9 am and 5 pm
Post: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Solicitors Regulation Authority
If you are concerned about our behaviour, then the Solicitors Regulation Authority can help you. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, disability or other characteristic.
You can raise your concerns directly with the Solicitors Regulation Authority.